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customer-service

The customer support doesn't end with the installation and commissioning of the machine, instead is the first step of a long lasting relationship based on trust and with the goal to get repeat business continuously -- OUR FINAL CONFIRMATION IS YOUR SATISFACTION.

We put great emphasis on providing Reliable, Prompt & Professional service support for all our customers.KALPVRUX team is ready to respond to each & every customer call /mail for requirement of Technical advice, Spares or Consultation for Productivity of the equipment.

We believe in continuous touch with Customers to know their feedback for our equipment .Our sales force educate customers about new developments & enhancement of productivity of equipment as a partner in their Business.

TELE SERVICE – PROMPT HELP

KALPVRUX machines are able to be diagnosed remotely. Simply connect the console to the Internet, You will be able to receive technical and programming assistance and allow qualified KALPVRUX engineer to diagnose the machine, review your programs, Import and export program files, update your control software, or check your control inputs and outputs and modify machine parameters all in real time.

Distance has become irrelevant reducing time and geographical boundaries.

TRAINNING

We understand the importance of Training, whether applied to our customers, our Distributors or our Employee.

KALPVRUX gives utmost importance to onsite training to ensure optimum productivity of the equipment.

ON SITE TRAINING

  • Operation training to Production Personnel
  • Training for Mechanical & electrical maintenance with Comprehensive Documents
  • Trouble Shooting Guide with Comprehensive Documents

SPARES

Kalpvrux has dedicated team for spares requirement of customers. We Use Global standard components & keep substantial level of inventory for Critical parts & Components for prompt supply to our customers. Each & every Equipment is supplied with Comprehensive Document for Standard parts used

We also provide retrofit solutions as a replacement for obsolete parts or modules.

MACHINE RELOCATION

KALPVRUX do offers to arrange the relocation of machine within the same facility or to another location with complete installation & commissioning.

 

 

Our Customer Support team will be glad to assist you with any of above services requirement.

Email : service@kalpvrux.com

KALPVRUX values customer feedback. If you have any questions or requirement of spares or services, please fill out the contact form below.
 

REQUEST FORM FOR SERVICES

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Our Clients Speaks!

Quote-Inspection MachineWe installed & commissioned KALPVRUX Slitter Rewinder ZiP SLIT SLR 10 in March 2015. It was an addition to existing three slitters from KALPVRUX. ZiP SLIT SLR 10 is easy to operate & minimise material waste due to high reliability & accuracy even at higher speeds. Kalpvrux slitter is very efficient & can be used to slit all kind of flexible packaging substrates. We are satisfied with performance of the machine as well as service support from KALPVRUX team.

Devanshu Sheth (Managing Director)
TANVIKA POLYMERS PRIVATE LIMITED. , Vadodara , India